FAQS

Shipping & delivery

My delivery is taking longer than two days, is something wrong?

Most of the time we package, ship and deliver our products to our customers domestically within 2-5 business days. But sometimes during busy periods we might take somewhere up to 2-5 days to package and ship orders, therefore in some cases it might take a bit longer to receive ordered items. We send out confirmations with tracking numbers to our customers when we ship our orders. For our international orders the delivery times may vary between 3-10 days. But if you still feel unsure about an order then just reach out to our qualified customer support and we will help you out.

How much is the cost of shipping and where do you ship from?

We have warehouses in central Europe and the US. For most orders we offer a flat shipping fee at $14.90, for example for all posters and sizes. We always pick the best and fastest shipping carrier for each order carefully tailored for each country at the time of shipping. We also offer flat shipping fees starting at $19.90 for international shipments outside of North America.

What shipping methods do you use?

Most of our orders are lightweight packages, so ideally we use USPS First-Class Mail. Maximum lightweight USPS packaging is 13 oz – this amounts to 1 shirt or 1-2 posters. FedEx Smart Post is also ideal for lightweight packages but has longer delivery times than USPS First-Class. Please note: final delivery for Smart Post is sent through USPS. FedEx Ground is ideal for sending heavy shipments (up to 150 lbs) to addresses across the U.S.

Warranty & returns

Do you offer warranties or returns on orders?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you notice an issue on the products or anything else on the order, please submit a Problem report to our customer service at info@designsbymikaelhill.com or navigate to our online contact form on our website and fill it out. The return address is set by default to our affiliate facilities. When we receive a returned shipment, we will either follow any written or spoken mutual agreement or reach out and send out a notification to you. Unclaimed returns get donated to charity after 30 days.

What happens if I make an order to a wrong address?

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facilities. You will be liable for reshipment costs once we have confirmed an updated address with you. Shipments that go unclaimed are returned to our facilities and you will be liable for the cost of a reshipment to yourself.

Can I send my order back to you if I don't like it?

It is best to contact us directly before returning any products. We do not refund orders for buyer’s remorse, but size exchanges are offered at our expense and discretion. A new order, at our expense, would need to be placed for an updated size if you choose to return the product.  The return address is set by default to our affiliate facilities. When we receive a returned shipment, we will either follow any written or spoken mutual agreement or reach out and send out a notification to you. Unclaimed returns get donated to charity after 30 days.

Payment & quality assurance

I can't place an order, my payment is not processed/accepted?

Sometimes, but very rarely, there will be 404 redirects, payment errors or other issues with the check out system or payment process. The issue could be with your bank, with the payment gateway, something on our side, or just a temporary miscellaneous error. If the problem persists we recommend you either contact us directly at info@designsbymikaelhill.com or reach out to your credit card issuer.

Are the payments completely safe?

In all of our payment methods, gateways and third party platforms we use the latest and most reliable technology and security to assure our customers the safest possible payment options. When a customer pays for their online order using a credit card, the payment has to be processed before the funds are added to our merchant account. The payment provider you've chosen checks with the issuer to make sure the credit card is valid. If the card is valid and has enough funds, then the issuer authorizes the payment. No funds are transferred at this stage. After the payment is authorized, the payment has to be captured. When a payment is captured, details about the payment are sent to the acquirer. The acquirer subtracts a small fee from the amount, and then transfers the final amount to our merchant account.

Where are your products produced, are they outsourced?

No, all of our products are domestically produced in the US with the highest quality garments, fabrics and papers. All our products are also quality assured and tested by our own QA team before being shipped out.