Shipping, warranty & returns

What products are warranted?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you notice an issue on the products or anything else on the order, please submit a Problem report to our customer service at info@designsbymikaelhill.com or navigate to our online contact form on our website and fill it out. The return address is set by default to our affiliate facilities. When we receive a returned shipment, we will either follow any written or spoken mutual agreement or reach out and send out a notification to you. Unclaimed returns get donated to charity after 30 days.

  • Claims must be submitted within 30 days after the product has been received .
  • Claims deemed an error on our part are covered at our expense.
  • Returned shipments will be immediately notified to customer.
  • The return address is set by default to our affiliate facilities.

Where to go for warranty service?

The easiest way to quickly get a hold of us is to reach out to us either by using the online contact form (which you can navigate to on our website, "Contact Us"), visit our Facebook Business Page, use our online chat here on the website by clicking on the blue chat-bar in the lower right corner, or reaching out directly to us by sending an email to info@designsbymikaelhill.com.


I can exchange or return an item?

Yes, it is best to contact us directly before returning any products. We do not refund orders for buyer’s remorse, but size exchanges are offered at our expense and discretion. A new order, at our expense, would need to be placed for an updated size if you choose to return the product.  The return address is set by default to our affiliate facilities. When we receive a returned shipment, we will either follow any written or spoken mutual agreement or reach out and send out a notification to you. Unclaimed returns get donated to charity after 30 days laborum

The return address is set by default to our affiliate facilities. When we receive a returned shipment, we will either follow any written or spoken mutual agreement or reach out and send out a notification to you.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facilities. You will be liable for reshipment costs once we have confirmed an updated address with you. Shipments that go unclaimed are returned to our facilities and you will be liable for the cost of a reshipment to yourself.


When the shipping takes longer than expected?

Most of the time we package, ship and deliver our products to our customers domestically within 2-5 business days. But sometimes during busy periods we might take somewhere up to 2-5 days to package and ship orders, therefore in some cases it might take a bit longer to receive ordered items. We send out confirmations with tracking numbers to our customers when we ship our orders. For our international orders the delivery times may vary between 3-10 days. But if you still feel unsure about an order then just reach out to our qualified customer support and we will help you out.

  • We have warehouses in central Europe and the US.
  • For most orders we only offer a very affordable flat shipping fee at $14.90.
  • We always pick the best and fastest shipping carrier for each order.
  • Affordable $19.90 shipping fee for international orders outside of the US.